Privacy Policy

Carbone® respects your privacy and is committed to protecting your personal information.

Carbone Tech Mobile Phone & Accessories Trading LLC (“Carbone”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy in accordance with applicable data protection laws, including the DIFC Data Protection Law No. 5 of 2020, UAE Federal Decree Law No. 45 of 2021 on Personal Data Protection, and, where applicable, the General Data Protection Regulation (EU) 2016/679 (GDPR).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website (www.itscarbone.com), mobile application, and related services (collectively, the “Services”).

1. DEFINITIONS

  • Personal Data: Any information relating to an identified or identifiable natural person.
  • Processing: Any operation performed on Personal Data (e.g., collection, storage, use, disclosure).
  • Data Subject: The individual to whom the Personal Data relates.
  • Controller: The entity determining the purposes and means of processing Personal Data (Carbone).
  • Processor: A third party processing Personal Data on behalf of the Controller.

2. INFORMATION WE COLLECT

We may collect and process the following categories of Personal Data:

2.1 Information You Provide

  • Name, email address, phone number
  • Billing and shipping address
  • Payment details (processed securely via third-party providers)
  • Account credentials
  • Communications and customer support interactions

2.2 Automatically Collected Information

  • IP address
  • Device type and identifiers
  • Browser type
  • Usage data and browsing behavior
  • Cookies and tracking technologies

2.3 Information from Third Parties

  • Payment processors
  • Fraud detection providers
  • Social media platforms (subject to your privacy settings)

3. LEGAL BASIS FOR PROCESSING

We process Personal Data on the following legal bases:

  • Contractual Necessity: To provide and perform our Services
  • Legal Obligations: To comply with applicable laws and regulations
  • Legitimate Interests: For business operations, fraud prevention, and service improvement
  • Consent: For marketing communications and certain tracking technologies

4. HOW WE USE YOUR DATA

We use your Personal Data to:

  • Provide, operate, and maintain our Services
  • Process transactions and fulfill orders
  • Communicate with you (including customer support)
  • Improve our Services and user experience
  • Prevent fraud and ensure security
  • Send marketing communications (where consent is obtained)

5. DATA SHARING AND DISCLOSURE

We only share Personal Data in the following circumstances:

5.1 Service Providers

With trusted third-party processors who assist in:

  • Payment processing
  • Hosting and IT infrastructure
  • Analytics
  • Customer support

5.2 Legal Requirements

Where required by law, regulation, or legal process.

5.3 Business Transfers

In connection with mergers, acquisitions, or asset sales.

5.4 With Your Consent

Where you have explicitly agreed to such sharing.

We do not sell your Personal Data.

6. INTERNATIONAL DATA TRANSFERS

Your Personal Data may be transferred to and processed in countries outside the UAE.

Where such transfers occur, we implement appropriate safeguards, including:

  • Standard contractual clauses
  • Transfers to jurisdictions with adequate data protection laws
  • Ensuring recipients provide equivalent protection standards

7. DATA RETENTION

We retain Personal Data only for as long as necessary to:

  • Fulfill the purposes outlined in this Policy
  • Comply with legal, tax, and accounting obligations

Retention periods may include:

  • Transaction data: up to 7 years
  • Marketing data: until consent is withdrawn
  • Account data: until account deletion

8. YOUR RIGHTS

Subject to applicable law, you have the following rights:

  • Right to access your Personal Data
  • Right to rectify inaccurate data
  • Right to erase your data (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time

To exercise your rights, contact us at: customerservice@itscarbone.com

9. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Enable website functionality
  • Analyze performance
  • Provide personalized content and advertising

We categorize cookies as:

  • Essential
  • Analytics
  • Marketing

Where required by law, we obtain your consent before placing non-essential cookies.

You may manage your cookie preferences via your browser settings or our cookie banner.

10. DATA SECURITY

We implement appropriate technical and organizational measures to protect Personal Data, including:

  • Encryption (SSL)
  • Access controls
  • Secure hosting environments

However, no system is completely secure, and we cannot guarantee absolute security.

11. CHILDREN’S PRIVACY

Our Services are not intended for individuals under the age of 18.

We do not knowingly collect Personal Data from children. If we become aware of such collection, we will take steps to delete the data.

12. THIRD-PARTY SERVICES

Our Services may include links to third-party websites or services. We are not responsible for their privacy practices.

We encourage you to review their privacy policies.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of material changes where required by law.

14. GOVERNING LAW

This Privacy Policy shall be governed by and construed in accordance with the laws of the Dubai International Financial Centre (DIFC).

15. CONTACT US

If you have any questions or wish to exercise your rights, contact us at:

Email: customerservice@itscarbone.com

You may also lodge a complaint with the relevant data protection authority where applicable.

16. DATA PROTECTION CONTACT

For data protection inquiries, you may contact:

Data Protection Officer / Privacy Contact
Email: customerservice@itscarbone.com

17. RELATIONSHIP WITH TERMS OF SERVICE

This Privacy Policy should be read together with our Terms of Service, which govern your use of our Services.

Where applicable:

  • This Privacy Policy explains how we collect and use Personal Data
  • The Terms of Service set out your legal rights and obligations when using our Services

In the event of any inconsistency between this Privacy Policy and the Terms of Service in relation to data protection and privacy matters, this Privacy Policy shall prevail.

By accepting the Terms of Service and using our Services, you also acknowledge that you have read and understood this Privacy Policy.

18. CONSENT AND ACCEPTANCE

By accessing or using our Services, creating an account, or making a purchase, you confirm that:

  • You have read and understood this Privacy Policy
  • You agree to the collection, use, and disclosure of your Personal Data as described herein
  • Where required, you provide your explicit consent for specific processing activities (such as marketing and cookies)

If you do not agree with this Privacy Policy, you must not use our Services.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.